SCALING UP EXCELLENCE
Details
Based on five years of research in studying the companies across industries-from Silicon Valley tech companies to the airline industry, from pharmaceuticals to retail-Sutton and Rao show how companies can overcome the ''scaling problem'' that every leader, manager, entrepreneur, and consultant obsess over. The book outlines the principles and lessons learned in creating the right mind-set, replicating excellence throughout an organization's culture, and constantly working to not just do things faster and with a bigger footprint but to do it better. Scaling Up Excellence shares the principles that work, the pitfalls the authors have discovered, and shows what people can do to increase the odds of success. This is the book that will become the bible for managers, leaders, and entrepreneurs on how to successfully scale up a business.
| Author: | X |
|---|---|
| ISBN-13: | 9780385347020 |
| Publisher: | PRH |
|---|
Shipping Info
Once the order has been picked and packed, it will be sent via Standard, 2nd Business Day, or Next Business Day delivery. Arrival times are dependent on item availability and ship-from location. Saturday deliveries in most areas. Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt shipping services.
- Standard (arrives in 4-7 days)
- 2nd Business Day (arrives in 3-4 days)
- Next Business Day (arrives in 2-3 days)
For ONLINE ONLY items, shipping is not available to PO Boxes, APO/ FPO/ DPO, or international addresses. Ships to Continental U.S. only. View Description & Details for additional shipping details related to the item.
Return Policy
A valid receipt or packing slip is required for all refunds or exchanges. Shipping and handling fees are not refundable.
Graduation Regalia
Graduation Regalia (cap & gown) must be in new condition and will not be returnable if worn or altered in any way. Product must be unused in order to receive a refund. The last day for a full refund is 30 days after the purchase date on your receipt.
Hardware & Software
Unopened computer hardware and software must be returned within 14 days of purchase for a full refund.
Electronic Software Download (ESD) purchases are Final and Non-Returnable.
Other Merchandise
For questions related to ONLINE ONLY product returns or items received, contact your Campus Store or Customer Service at 1-888-279-8008.
All other merchandise that is unopened and in original condition can be returned within 30 days of purchase.
