Influence Is Your Superpower
Details
Zoe Chance has been a telemarketer, a door-to-door salesperson, and the brand manager for massive accounts. Years spent trying to get people to buy stuff they didn't really want or need taught her something fundamental about human nature and about how to really influence people over the long term: The transactional approach just doesn't work. So Chance went to Harvard Business School to understand what did. Of the hundreds of books written about influence, nearly all focus narrowly on one-time transactions that are often framed in the winner-take-all language of the battleground. But nobody wants to be a target, and few of us want to think of our colleagues, family members, or even customers that way. When we shift our focus away from short-term transactional influence, we see that to be genuinely influential we need to work together with other people rather
| Author: | CHANCE ZOE |
|---|---|
| ISBN-13: | 9781984854339 |
| Publisher: | RANDOM HOUSE INC. |
|---|
Shipping Info
Once the order has been picked and packed, it will be sent via Standard, 2nd Business Day, or Next Business Day delivery. Arrival times are dependent on item availability and ship-from location. Saturday deliveries in most areas. Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt shipping services.
- Standard (arrives in 4-7 days)
- 2nd Business Day (arrives in 3-4 days)
- Next Business Day (arrives in 2-3 days)
For ONLINE ONLY items, shipping is not available to PO Boxes, APO/ FPO/ DPO, or international addresses. Ships to Continental U.S. only. View Description & Details for additional shipping details related to the item.
Return Policy
A valid receipt or packing slip is required for all refunds or exchanges. Shipping and handling fees are not refundable.
Graduation Regalia
Graduation Regalia (cap & gown) must be in new condition and will not be returnable if worn or altered in any way. Product must be unused in order to receive a refund. The last day for a full refund is 30 days after the purchase date on your receipt.
Hardware & Software
Unopened computer hardware and software must be returned within 14 days of purchase for a full refund.
Electronic Software Download (ESD) purchases are Final and Non-Returnable.
Other Merchandise
For questions related to ONLINE ONLY product returns or items received, contact your Campus Store or Customer Service at 1-888-279-8008.
All other merchandise that is unopened and in original condition can be returned within 30 days of purchase.