HEIRLOOM ROOMS

Shipping Info

Once the order has been picked and packed, it will be sent via Standard, 2nd Business Day, or Next Business Day delivery. Arrival times are dependent on item availability and ship-from location. Saturday deliveries in most areas. Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt shipping services. 

• Standard (arrives in 4-7 days)
• 2nd Business Day (arrives in 3-4 days)
• Next Business Day (arrives in 2-3 days)

For ONLINE ONLY items, shipping is not available to PO Boxes, APO/ FPO/ DPO, or international addresses.  Ships to Continental U.S. only. View Description & Details for additional shipping details related to the item.

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Return Policy

A valid receipt or packing slip is required for all refunds or exchanges. Shipping and handling fees are not refundable.

Graduation Regalia

Graduation Regalia (cap & gown) must be in new condition and will not be returnable if worn or altered in any way.  Product must be unused in order to receive a refund.  The last day for a full refund is 30 days after the purchase date on your receipt.

Hardware & Software

Unopened computer hardware and software must be returned within 14 days of purchase for a full refund.

Electronic Software Download (ESD) purchases are Final and Non-Returnable.

Other Merchandise

For questions related to ONLINE ONLY product returns or items received, contact your Campus Store or Customer Service at 1-888-279-8008.

All other merchandise that is unopened and in original condition can be returned within 30 days of purchase.

More Detailed Return Information