Online Return Policy

Return Policy

Need to make a return? No worries, all the details are below. FYI, all refunds or exchanges require a valid receipt or packing slip. And sorry, shipping and handling fees are not refundable.

Textbooks/Course Materials:

• Refunds are given for Course Materials returned before your campus-specific refund deadline*.
• Textbooks in resaleable condition may be refunded with receipt within 7 calendar days from the start of classes or within 2 days of purchase, thereafter, or by the date above, including during summer term.
• Textbooks purchased during the last week of classes or during exams may be sold back under the book buyback policy. These purchases are not refundable.  
• In addition, upon proof of drop/add, we will accept textbook return from students who have dropped a course up to 30 days from the start of classes or until the end of the official drop/add period, whichever comes first.
• Financial Aid (FA): All Financial Aid transactions require a valid photo I.D.  FA purchases can only be returned to the original FA account within the FA acceptance time period.
• Checks:  You must wait 4 business days after the date of purchase to receive a full refund or exchange.
• To support the delivery of digital content to you, a non-refundable digital delivery fee is applied to each digital material.
• *Contact your school’s bookstore for the campus-specific refund deadline.

Digital Course Materials

• eBooks are digital versions of an entire print book.  eBooks are refundable within 14 days of the customer accessing the content, or 30 days after the purchase is made (without customer accessing the content), whichever occurs first. Additionally, refund requests cannot be fulfilled if more than 10% of the product has been viewed or if any page(s) of the content has been printed.
• Physical Courseware items, such as digital code access cards, are refundable within 14 days from purchase and unopened.
• Digital Courseware items, such as MyMathLab or McGraw Hill Connect, are refundable within 14 days from purchase.

Graduation Regalia

Graduation Regalia (cap & gown) must be in new condition and will not be returnable if warn or altered in any way. Product must be unused in order to receive a refund. The last day for a full refund is 30 days after the purchase date on your receipt.

Hardware & Software

• Computer software and products may be returned if they are unopened or shrink-wrapped at any time with the original receipt.

Other Merchandise:

All other merchandise that is unopened and in original condition can be returned within 45 days of purchase. Please see exceptions/conditions below:

• Beauty products must be in sealed/new condition.
• Gift Cards are non-refundable.
• Shipping and handling fees are non-refundable.
• Clearance merchandise is non-refundable.
• Unfortunately, we do not accept returns for NIL product.

Two Ways to Return:

In-person refunds

Just take your receipt/packing slip and return it to your campus bookstore.

Returns by mail

1. Include a copy of your confirmation email or order details with your securely packaged return. If you don’t have this information, include a note with your name, email address, phone number, and order number. Your refund could be delayed if we can’t identify the original purchase details.
2. Return shipping is at your expense. We’re not liable for lost or damaged packages. Please use a traceable, insured method of shipping when returning your item(s).
3. Hold on to your tracking information and shipping receipt until you get your refund.