Online Return Policy

Return Policy

Need to make a return? No worries, all the details are below. FYI, all refunds or exchanges require a valid receipt or packing slip. And sorry, shipping and handling fees are not refundable.

Textbooks/Course Materials:

• The last day to return or exchange any course materials, (textbooks, access codes, etc.) is 7 business days after the first day of class for the session.
• If purchased after the 7-day policy (above), you will have 2 business days from date of purchase.
• Financial Aid (FA): All Financial Aid transactions require a valid photo I.D. FA purchases can only be returned to the original FA account within the FA acceptance time period.
• Dropped Classes: refunds are only allowed during the school’s “Drop w/Refund” period for the course.
• Checks: you must wait 4 business days after the date of purchase to receive a full refund or exchange.
• No refunds are allowed on course materials during and the week prior to final exams.
• Art Kits: All art kit sales are final.
• To support the delivery of digital content to you, a non-refundable digital delivery fee is applied to each digital material.

Digital Course Materials

• eBooks are digital versions of an entire print book.  eBooks are refundable within 14 days of the customer accessing the content, or 30 days after the purchase is made (without customer accessing the content), whichever occurs first. Additionally, refund requests cannot be fulfilled if more than 10% of the product has been viewed or if any page(s) of the content has been printed.
• Physical Courseware items, such as digital code access cards, are refundable within 14 days from purchase and unopened.
• Digital Courseware items, such as MyMathLab or McGraw Hill Connect, are refundable within 14 days from purchase (regardless of the amount of content accessed by the customer).

Graduation Regalia

Graduation Regalia (cap & gown) must be in new condition and will not be returnable if warn or altered in any way. Product must be unused in order to receive a refund. The last day for a full refund is 30 days after the purchase date on your receipt.

Hardware & Software

Bring back unopened computer hardware and software within 14 days of purchase for a full refund. Electronic Software Download (ESD) purchases are Final and Non-Returnable. 

Other Merchandise:

All other merchandise that is unopened and in original condition can be returned within 45 days of purchase. Please see exceptions/conditions below:

• Beauty products must be in sealed/new condition.
• Gift Cards are non-refundable.
• Shipping and handling fees are non-refundable.
• Clearance merchandise is non-refundable.
• Unfortunately, we do not accept returns for NIL product.

Two Ways to Return:

In-person refunds

Just take your receipt/packing slip and return it to your campus bookstore.

Returns by mail

1. Include a copy of your confirmation email or order details with your securely packaged return. If you don’t have this information, include a note with your name, email address, phone number, and order number. Your refund could be delayed if we can’t identify the original purchase details.
2. Return shipping is at your expense. We’re not liable for lost or damaged packages. Please use a traceable, insured method of shipping when returning your item(s).
3. Hold on to your tracking information and shipping receipt until you get your refund.