Online Return Policy

Return Policy

Need to make a return? No worries, all the details are below. FYI, all refunds or exchanges require a valid receipt or packing slip. And sorry, shipping and handling fees are not refundable.

Textbooks/Course Materials:

• Refunds are given for Course Materials returned before your campus-specific refund deadline*.
• Course Materials purchased after the campus-specific deadline must be returned within 7 business days of purchase for a full refund.
• Course Materials purchased during the last week of classes or final exams are not refundable.
• To support the delivery of digital content to you, a non-refundable digital delivery fee is applied to each digital material.

*Contact your school’s bookstore for the campus-specific refund deadline.

Digital Course Materials

• eBooks are digital versions of an entire print book. eBooks are refundable until the 3^rd day of each block without customers accessing the content.  If more than 10% of the content has been viewed or if any page(s) have been printed refund request will not be allowed
• Physical Courseware items, such as digital code access cards, are refundable through the 3^rd day of each block if they are unopened.
  
• Digital Courseware items, such as MyMathLab or McGraw Hill Connect, are refundable through the 3^rd day of each block, regardless of the amount of content accessed by the customer.
  

Hardware & Software

Bring back unopened computer hardware and software within 14 days of purchase for a full refund. Electronic Software Download (ESD) purchases are Final and Non-Returnable. 

Other Merchandise:

All other merchandise that is unopened and in original condition can be returned within 45 days of purchase. Please see exceptions/conditions below:

• Beauty products must be in sealed/new condition.
• Gift Cards are non-refundable.
• Shipping and handling fees are non-refundable.
• Clearance merchandise is non-refundable.
• Unfortunately, we do not accept returns for NIL product.

Two Ways to Return:

In-person refunds

Just take your receipt/packing slip and return it to your campus bookstore.

Returns by mail

1. Include a copy of your confirmation email or order details with your securely packaged return. If you don’t have this information, include a note with your name, email address, phone number, and order number. Your refund could be delayed if we can’t identify the original purchase details.
2. Return shipping is at your expense. We’re not liable for lost or damaged packages. Please use a traceable, insured method of shipping when returning your item(s).
3. Hold on to your tracking information and shipping receipt until you get your refund.