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Frequently Asked Questions

Orders

What's the status of my order?

Availability of Merchandise

General Books

Shipping & Delivery

How much will it cost to ship my order?

How do I ship to an international or APO/FPO address?

How does in-store pickup work?

Return Policy

What is your online return policy?

How do I make a return online or in-store?

How do I return by mail?

Textbook Sellback

Can I sell textbook in any conditions?

How do I sell my books online?

How do I sell my books in-store?

Rental

Why should I rent?

How do I return my rental at the end of the period?

What happens if I forgot to return my rental?

Digital Materials

What is an eBook?

How do I access my digital materials?

Can I print my eBook?

Accessibility & Browser Support

Is your website accessible?

How do I know my personal info is secure?

Should I adjust my browser setting?

Textbooks

Is shopping at the campus store really my best bet?

What does Choice or Pick One mean?

What is an ISBN?

Follett ACCESS

What is Follett ACCESS?

How do I get my course materials?

What if I add or drop a course?

Contact Us

Address

12800 N Lake Shore Drive

Mequon, WI US 53097-2402

Fax

(262) 243-4504

Address

12800 N Lake Shore Drive

Mequon, WI US 53097-2402

Fax

(262) 243-4504

Questions or Comments ?

Send us a message and we'll get back to you as soon as possible

Send us a message and we'll get back to you as soon as possible