NEVER SPLIT THE DIFFERENCE
Details
After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI's lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss's head, revealing the skills that helped him and his colleagues succeed where it mattered most: saving lives. In this practical guide, he shares the nine effective principles--counterintuitive tactics and strategies--you too can use to become more persuasive in both your professional and personal life. Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.
| Author: | VOSS CHRIS |
|---|---|
| ISBN-13: | 9780062407801 |
| Publisher: | HARPER COLLINS |
|---|
Shipping Info
Once the order has been picked and packed, it will be sent via Standard, 2nd Business Day, or Next Business Day delivery. Arrival times are dependent on item availability and ship-from location. Saturday deliveries in most areas. Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt shipping services.
- Standard (arrives in 4-7 days)
- 2nd Business Day (arrives in 3-4 days)
- Next Business Day (arrives in 2-3 days)
For ONLINE ONLY items, shipping is not available to PO Boxes, APO/ FPO/ DPO, or international addresses. Ships to Continental U.S. only. View Description & Details for additional shipping details related to the item.
Return Policy
A valid receipt or packing slip is required for all refunds or exchanges. Shipping and handling fees are not refundable.
Hardware & Software
Unopened computer hardware and software must be returned within 14 days of purchase for a full refund.
Electronic Software Download (ESD) purchases are Final and Non-Returnable.
Other Merchandise
For questions related to ONLINE ONLY product returns or items received, contact your Campus Store or Customer Service at 1-888-279-8008.
All other merchandise that is unopened and in original condition can be returned within 30 days of purchase.