Skip to main content
Store Hours Track an Order
Store Hours Track an Order

Online Return Policy

Return Policy

Need to make a return? No worries, all the details are below. FYI, all refunds or exchanges require a valid receipt or packing slip. And sorry, shipping and handling fees are not refundable.

Textbooks

  • Textbooks in resaleable condition may be refunded with receipt within seven calendar days from the start of classes or within 2 days of purchase, thereafter, including during summer term.
  • Textbooks purchased during the last week of classes or during exams may be sold back under the book buyback policy. These purchases are not refundable.
  • In addition, upon proof of drop/add, textbook returns will be accepted from students who have dropped a course up to 30 days from the start of classes or until the end of the official drop/add period, whichever comes first.

Digital Course Materials

  • eBooks are digital versions of an entire print book. eBooks are refundable within 14 days of the customer accessing the content. 30 days after the purchase is made (without the customer accessing the content), whichever occurs first. Additionally, refund requests cannot be fulfilled if more than 10% of the product has been viewed or if any page(s) of the content has been printed.
  • Physical Courseware items, such as digital code access cards, are refundable within 14 days from purchase and unopened.
  • Digital Courseware items, such as MyMathLab or McGraw Hill Connect, are refundable within 14 days from purchase (regardless of the amount of content accessed by the customer).

Merchandise:

  • Non-textbook items may be refunded or exchanged in resaleable condition within 45 days, with an original receipt.
  • Beauty products must be in sealed/new condition.
  • Gift Cards and Prepaid cards are non-refundable.
  • Shipping, digital and handling fees are non-refundable.
  • Clearance merchandise is non-refundable.
  • NIL merchandise is non-refundable

Two Ways to Return:

In-person refunds

Just take your receipt/packing slip and return it to your campus bookstore.

Returns by mail

  1. Include a copy of your confirmation email or order details with your securely packaged return. If you don’t have this information, include a note with your name, email address, phone number, and order number. Your refund could be delayed if we can’t identify the original purchase details.
  2. Return shipping is at your expense. We’re not liable for lost or damaged packages. Please use a traceable, insured method of shipping when returning your item(s).
  3. Hold on to your tracking information and shipping receipt until you get your refund.