Campus-Wide Affordable Access Programs FAQs
Note: Connect with your campus store team, check your campus’s website, and/or visit the Customer Support Center for more information on your campus-specific exclusions, program changes, and details not covered in these FAQs. Always refer to your official school communications for the most accurate and up-to-date details.
How does the program work?
Campus-Wide Affordable Access programs take the hassle out of getting course materials by providing students with convenient access to their required materials at the lowest price available. The goal is to ensure students arrive to class prepared, do not need to stress about getting their required materials, and receive affordable pricing.
Depending on your campus, your program may include digital materials, physical materials, or both. It may be a mandatory program, use an opt-in model, or use the popular opt-out model. All participating students will be notified upon registration about which model their campus follows and how it works.
Follett, the campus store provider, works on behalf of your school to negotiate material prices with publishers down to the lowest possible price. Follett then works with your campus store to ensure all required digital materials appear in the campus Learning Management System (LMS), and all physical materials are prepared for pickup by the first day of class, as applicable.
How am I notified about the program?
Faculty will be notified during the course material adoption period. Students will be notified at the point of course registration. Participating students and faculty will receive additional email communications with important information such as program fees, opt-out/opt-in instructions, material access details, and deadlines.
Be on the lookout for emails with the following subject lines:
- Kortext | Access Your Materials Now… | Faculty
- Important Information Regarding your Course Materials for the Upcoming Term | Faculty & Students
- Welcome to [Program Name] | Students
- Your Order is Ready for Pick-Up | Students with physical materials
Refer to your school emails, campus website, and/or program webpage for specific communications and updates.
Program Benefits:
- All students have access to their correct required course materials by the first day of class
- Required course materials are available digitally in the LMS with no waiting in line
- Easy access and organization of materials within the LMS
- Reduces student stress and uncertainty
- Digital features like highlighting, flashcards, and note-sharing
- Up to 60% lower costs compared to traditional pricing
Will students save money?
Yes. Thanks to the campus store’s negotiations and bulk purchasing power, students can save up to 60% off traditional textbook pricing. The program also simplifies access and reduces stress associated with finding and purchasing course materials.
Savings and offerings may vary by campus. Students should review program materials shared by their institution for specific cost and benefit information.
How do students get their required course materials?
After registering for courses, students are automatically enrolled in the program (for standard opt-out campuses) or can follow enrollment instructions (for opt-in campuses).
Required digital materials are delivered directly through the LMS, and required physical materials will be available for pickup at the campus store, as applicable. Students receive email communications with all access and pickup details.
Common email subject lines include:
- Important Information Regarding your Course Materials for the Upcoming Term | Faculty & Students
- Welcome to [Program Name] | Students
- Your Order is Ready for Pick-Up | Students with physical materials
For more information on accessing digital materials, view the FAQ below, “How do I access my required digital course materials?”
What type of materials will students receive?
Students may receive a mix of digital course materials, physical textbooks, printed lab manuals, or workbooks – depending on what the instructor has required for their course and what your campus offers through the program. Students should review program materials shared by their institution for any program exclusions.
How do I get my course materials that aren’t included in the program?
Only materials designated by faculty as "required" are included in the program. For recommended or suggested materials, students can visit the campus store or order online.
Refer to your campus store for assistance with purchasing any additional course materials.
What is the difference between “Required” and “Recommended” course materials, and which is included in the program?
- Required: Necessary for the course and included in the program
- Recommended/Suggested: Helpful but not essential; not included in the program but available for purchase at the campus store.
Will this affect faculty’s textbook selection or academic freedom?
No. Faculty continue to select the most appropriate materials for their courses and retain full academic freedom.
What if a student drops a course?
Enrollment information is automatically shared with the campus store.
- Added courses: Within 24 hours, students receive emails detailing how to access their new required materials, and digital content may appear directly in the LMS. Physical materials will be prepared for pickup, if applicable.
- Dropped courses: If dropped before the campus deadline, access to digital content will be disabled automatically. Physical materials must be returned to the campus store unless stated otherwise. Return policies may vary – check your campus site or contact the store for more information.
Is the program mandatory, or can students opt out?
This depends on your campus.
- Opt-out: Students are automatically enrolled each term and can opt out by the deadline for a full refund. Students who opt out are responsible for independently obtaining required materials.
- Opt-in: Students are given the option to enroll each term. Those who don’t enroll must acquire their required materials separately.
- Mandatory: All students are automatically enrolled with no opt-out option to ensure readiness on day one.
Students should always refer to their institution’s official communications and website to understand their campus’s model.
For opt-out campuses, students can view this video for an opt-out demonstration.
What if a student opts in/out by mistake or changes their mind?
If the opt-out/opt-in window is still open, students can change their status via the opt-out portal. The link to the portal is sent to their school email address.
Do students get to keep their materials at the end of each term?
Physical materials: Policies vary by campus. Some programs allow students to keep materials, while others require returns (especially if they are rentals). Return instructions will be shared via email or on your campus store website.
- Digital materials: Students will have access for a minimum of 180 days. Some materials may be available for longer depending on publisher terms.
Always consult program materials or campus-specific resources for clarification.
How do I access my required digital course materials?
Digital materials will be available directly in the campus LMS. Students will receive emails from no-reply@kortext.com with instructions and details on accessing their materials.
For digital material support:
- Email: support-us@kortext.com
- Visit: Kortext help site
Beyond Course Materials
Your course materials are just the beginning. Visit the campus store to shop for official school gear, technology, supplies, and more. The knowledgeable store staff are here to support you throughout the term.
Where do I go if I need more assistance?
Visit the Customer Support Center for how-to guides, support articles, or to use our helpful chatbot. You can also check out your campus website and/or contact your campus store directly for more information.
