eFollett.com provides you with access to products and services from over 1,200 brick-and-mortar bookstores across the US and Canada, as well as from our partners. These are the very same bookstores you'll find on your campus. So, when you select a campus you're actually shopping at your local bookstore. Orders with items from a bookstore, like textbooks and sweatshirts, are taken off the shelf and fulfilled from that bookstore. We do it this way because your campus bookstore is the best source for textbook and merchandise specific to your campus.
Now if you have questions concerning products and services, which is probably why you're on this page, we're going to direct you to our list of stores so you can select the one you bought stuff from. On their contact page you'll find all the information you need to get your question(s) answered.
And thanks for shopping at efollett.com.