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Help/FAQ:  Shipping & Delivery


How long will it take to receive my shipment?

  • Standard (arrives in approximately 4-7 business days)
  • 2nd Business Day (arrives in approximately 2-3 business days)
  • Next Business Day (arrives in approximately 1-2 business days)

Note: 1-2 business days are required to process and pack orders for shipment and are factored into the above estimation. "Business days" means Monday through Friday, with the exception of holidays. Please check with your campus store for shipping policies and delivery options.


Can I ship to a P.O. Box ?

The U.S. Postal Service delivers to P.O. Boxes but this method may delay your order. Please note that Next Business Day and 2nd Business Day are not available for this option.


How much will it cost to ship my order?

Please refer to the shipping information page.


How can I track my order?

A tracking number is provided in all order status email updates for guests and registered customers. For faster checkout and convenient tracking we recommend you create an account

If you place your order as a registered user (logged in) you can also track your order within your eFollett Account:

  1. Click My Account from efollett.com or your bookstore site and login to your account
  2. Click View your Order History
  3. Click your order number
  4. Under Order Details,click on the Tracking number


How do I ship to APO/FPO address?

When completing your Shipping Address during checkout, please be sure to follow these instructions:

  • The Country must be "United States";
  • The City must be entered as either APO or FPO;
  • The State must be selected as either "Armed Forces America" "Armed Forces Europe" or "Armed Forces Pacific;"
  • Enter your Zip code
  • Enter your full name, grade, and PSC or unit number. PLEASE NOTE: All orders going to APO/FPO addresses will be sent via the U.S. Postal Service.


I need to send my order to an International P.O. Box address. Can you ship it?

We cannot send orders to International P.O. Box addresses.


Store Pickup

Items ordered online can be shipped to the store for FREE! On Delivery Options page select 'Store Pickup'. We will send you emails with updates on your order's status as they become available.
* Note: Store Pickup may not be an available delivery option at all campus stores.


Shipments to and from Alaska & Hawaii

Special Considerations for Shipments outside the lower 48 states
DestinationSuggested Shipping MethodShipping Cost
Same StateAny availableApplicable shipping rates will be calculated and displayed separately during the checkout process
Different State *Next Day or Second DayAdditional charges may be added to the rates below
*Note: If you do not choose either the Next Business Day or Second Business Day shipping options, your order may take substantially longer to arrive. We strongly urge you to choose one of these shipping options to ensure that your books arrive when you need them!



Canada and other International Orders

If you choose to ship your order to Canada or another international destination, no shipping charges or taxes will be applied at the time of checkout. Instead, we will contact you separately with information about the appropriate shipping charges and applicable taxes. We will only process your order after you have approved the shipping charges/taxes. Therefore, please allow additional time to complete the order if you are having it shipped internationally.


Shipping Rates

DOMESTIC_RATE
Product Total 2nd Business Day
$0.00 and up $13.50
DOMESTIC_RATE
Product Total Next Business Day
$0.00 and up $18.00
DOMESTIC_RATE
Product Total Standard
$0.00 and up $5.50
AK
Product Total Next Business Day
$0.00 - $25.00 $28.90
$25.01 - $50.00 $29.90
$50.01 - $75.00 $31.90
$75.01 - $100.00 $32.90
$100.01 - $150.00 $34.90
$150.01 - $200.00 $36.90
$200.01 - $300.00 $39.90
$300.01 and up $42.90
AK
Product Total 2nd Business Day
$0.00 - $25.00 $22.90
$25.01 - $50.00 $23.90
$50.01 - $75.00 $25.90
$75.01 - $100.00 $26.90
$100.01 - $150.00 $28.90
$150.01 - $200.00 $30.90
$200.01 - $300.00 $33.90
$300.01 and up $36.90
HI
Product Total Next Business Day
$0.00 - $25.00 $28.90
$25.01 - $50.00 $29.90
$50.01 - $75.00 $31.90
$75.01 - $100.00 $32.90
$100.01 - $150.00 $34.90
$150.01 - $200.00 $36.90
$200.01 - $300.00 $39.90
$300.01 and up $42.90
HI
Product Total 2nd Business Day
$0.00 - $25.00 $22.90
$25.01 - $50.00 $23.90
$50.01 - $75.00 $25.90
$75.01 - $100.00 $26.90
$100.01 - $150.00 $28.90
$150.01 - $200.00 $30.90
$200.01 - $300.00 $33.90
$300.01 and up $36.90

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