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Help/FAQ: Policies
- Does efollett.com share or sell my personal information?
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We do not provide any personally identifiable information about you to any third parties without your consent. The only exception are to those third parties have agreed to our confidentiality provisions and only use the information to help us operate the site, or as we are required by law to disclose such information.
- Where can I find written documentation of your shipping and return policies?
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If you are looking for the individual policies of our network bookstores, visit the store's home page and click the Help link that is at the bottom of the page. Click the continue button next to the option that you are interested in for more detail.
- Return Policy
- Computers and Software
- Non Textbooks
Non textbook items can be returned with 30 days of purchase provided they are in original condition with all packaging intact. A receipt is required for all returns.
- Textbooks
Cal U Student Bookstore Textbook Return Policy Textbooks may be returned for a full refund provided they are:
- Accompanied with original purchase receipt.
- Returned within 7 calendar days from the start of classes or within 2 days if purchased after the 7th day.
- Returned in the same condition as originally purchased (new books are not to have any writings, shrink wrapped packages must be intact.)
- Book purchases made during the final 2 weeks of classes and exam week may not be returned.
- Refunds will be issued in the form in which purchases were made. If a purchase is made with a credit card, please note that the credit card must be presented in order for a return to be made. If this is not possible, then the credit card number and expiration date must be known.
- For your security the credit card information is not printed on the receipt.
- Unless purchased online through calupa.bkstr.com we do not have a record of the credit card number. If the correct credit card information is not provided, a return may not be made.
- Books not eligible for a full refund will be offered a current buyback value.
- Please refer to your student handbook or store manager for further clarification or any other concerns.
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