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Help/FAQ:  Online Return Policy



General Return Policy

Online Return Policy

A valid receipt or packing slip is required for all refunds or exchanges. Shipping and handling fees are not refundable.


Course Materials (textbooks):

  • A full refund will be given for Course Materials returned prior to your campus specific refund deadline*.
  • Course Materials purchased after the campus specific deadline must be returned within 7 business days of purchase for a full refund.
  • Course Materials purchased during the last week of classes or final exams are not refundable.
  • Brytewave Digital Textbooks must be returned within 14 days of purchase for a full refund.

*Contact your campus bookstore for specific refund deadline


Hardware & Software:
Unopened computer hardware and software must be returned within 14 days of purchase for a full refund.


All Other Merchandise:
All other merchandise unopened and in original condition returned within 30 days of purchase may be exchanged or refunded to the original form of tender.


Two Ways to Return for Refund:

  1. Bring your receipt and items with you when you visit your bookstore.
  2. Return by mail. Click “Hours & Contact Info” in the footer to view your store address. If you are using a mobile device, tap “Store Info” in the footer to view your store address.


How to Return by Mail:

  1. Package your items securely.
  2. Please include a copy of your confirmation email or order details with your return. If you do not have this information, simply include a note with your name, email address, phone number, and order number. Refunds may be delayed if the return cannot be identified.
  3. Return shipping is at your expense. The campus store is not liable for lost or damaged packages. Please use a traceable, insured method of shipping when returning your item(s).
  4. Retain your tracking information and shipping receipt until your refund is issue



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