Help/FAQ: Shopping

Ordering Merchandise from one store

efollett.com offers you the ability to order from a wide array of campus bookstores and associated vendors. If you choose to shop at a specific campus bookstore please note that your order is being fulfilled from that store and all products, services and appropriate charges are originating from that bookstore.

Ordering Merchandise from multiple stores

Unique to efollett.com is the ability shop across a large network of campus bookstores. For example, you're a student at the University of Dayton but your parents are Notre Dame Alumni. You can shop both places with one shopping cart for the things you need and the items you're looking for. After you submit the order, it is split out to the participating bookstores and vendor partners for fulfillment. For you this means that you will see separate costs and charges for each participating store and partner. You will also receive separate shipments.

Payment Methods

Flyer Spirit accepts the following methods of payment

• Online

• American Express
• Discover
• MasterCard
• Visa

• In-store

• American Express
• Discover
• MasterCard
• Visa

Availability

At Flyer Spirit our goal is to provide you with all the products and services that have been made available through the website. On rare occasion some of these items and services may not be available at the time of purchase. If we encounter that situation, then Flyer Spirit will make every reasonable effort to provide you with the item or service requested. If the item or service is no longer available, we may offer you a choice of a substitute or we will remove it from your order.

Order Status

Your order can be in any of 5 different status codes, including New, In-Process, Back Ordered, Fulfilled or Cancelled. A breakdown of the five standard statuses follows:

New - An order that has not been viewed and no action taken on it.
In-Process - The order has been viewed and processing has begun.
Backordered - The item(s) are NOT in stock and have been ordered for you.
Fulfilled - All the item(s) have been shipped out or are ready for pick-up.
Cancelled -The item(s) have been cancelled and requires no further action.

What are my options for receiving my order?

You can choose to have your order shipped to you, or select in-store pick up. If you choose shipping, Flyer Spirit uses UPS exclusively. It is important to note that UPS does not deliver on Saturdays or Sundays, so if you place your order on Friday evening, it will not be processed until Monday morning. Shipping costs are determined based upon the weight and dollar amount of the order.

Through UPS we offer:

• Ground shipping (3-7 business days)
• 2nd Day Air (2 business days)
• Next Day Air (1 business day)

Once your order has been processed you will receive a UPS tracking number via email, so that you can locate your package at any given time.

Can I place an order over the phone?

Yes. Flyer Spirit is happy to conduct orders by phone. Please give us a call at 937-226-7567.

Do I have to have a credit card to place an order through Flyer Spirit or at any of the other stores associated with efollett?

While you can always visit us at the store, online we accept the payments listed under Payment Methods. For the other sites associated with efollett, please check with the policy area on their site as payment options will vary from site to site.

Can I check the status of the order that I placed?

Yes, every step of the way! Click the "Your Account" link to access your account. Log in using your email address and password and click the order history link. You will see a list of your previous orders and the current status of each. Click directly on the order number we gave you at the time of your purchase to view the details of that order. Please note, however, that your order history is only maintained for one year. If you cannot find information on the order, please send us an email. We'll answer your inquiry as quickly as possible.

I checked the status of my order, but what does this status mean?

Status are defined at 2 levels. The first is at the overall Order level. Orders can have 4 different status codes, including New, In Process, Fulfilled or Cancelled. The second is at the individual item level with an order. Individual items will use the same status codes employed at the Order level with the addition of Backordered.

A breakdown of the four statuses follows:

• New - The order that has NOT been viewed. No other action taken on it.
• Fulfilled - All item(s) have been shipped out to the customer or cancelled.
• Cancelled - All item(s) have been cancelled by the customer and requires no further action.
• Backordered - Individual line items may carry this status. Item is currently out-of-stock and awaiting arrival to be fulfilled.