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Help/FAQ:  Orders

What is the status of my order?

Sign in to your account so you can see a list of all your orders.

Order Status Codes:

New - An order that has not yet been viewed and we have not yet taken any action taken on it.
In-Process - The order has been viewed and we have begun processing it.
Backordered - Item(s) are considered backordered when we have ordered them from our vendors, and we are waiting to receive them.
Fulfilled - All the item(s) have been shipped out or are ready for pick-up at the bookstore.
Cancelled - The item(s) have been cancelled and requires no further action.

Payment Methods

Here is a list of payment methods Norwich University Bookstore accepts.


  American Express
  Gift Card


  American Express
  Gift Card

What does Textbook Condition Preference mean?

During checkout you can indicate whether we can substitute Used for New or New for Used if your preference is not available.

If you elect to substitute and we don't have your first choice we will automatically provide you with that same title in the condition we do have in-stock. Please note: when a textbook condition substitution occurs there is a change to the final total price of the order.

General Books

"General books" include best sellers, staff picks, campus related books, and a wide range of fiction and non-fiction titles. We offer many more general books online than are found in your bookstore. Ordering general books is different from finding your textbooks. In this section can search for general books by title, author and ISBN, and add them to your shopping cart.

What's an ISBN?

ISBN stands for International Standard Book Number. You can find the ISBN on the back cover of the book near the bar code, or on the copyright page of the book.

Availability of Merchandise

Our goal is to provide you with all the products and services that have been made available through the website. On rare occasions, some items and services may not be available at the time of purchase. If this happens, we will make every reasonable effort to provide you with the item or service requested.

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